Slide 32 of 250

What systems are involved?

Account

Management

Sales /

Marketing

Order

Receipt

Order to

MFG.

Procure

Material

Build

Product

Ship

Product

Bill

Customer

Collect

Money

• Mrkting Process

• Sales Process

• Quote Process

• Credit Approval

• Order Review

• Gen. Doc.

• Acknowl. Order

• Notify Mfg.

• Verify Inputs

• Plan the Job

• Release for Purch 7

• Mfg.

• Review Reqmts

• Make vs. Buy

• Select Supplier

• Issue RFQ

• Place Orders

• Eval. Incoming Matls

• Material Dispo.

• Autorize Supp. pay

• Review Doc. Pack.

• Kit Materials

• Set up Equip.

• Mfg. per Route Card

• Package

• Send to Finish goods

• Confirm Date

• Create Pack. Docs.

• Create / Dist Invoice

• Sched. Carrier

• Generate Ship. Docs.

• Pass to shipper

• File Paperwork

• Mail Invoice

• Receive Payments

• Resolve Disputes

Management

Processes

Results / Forecasts

Business Plan

Mgmnt Mtgs.

Design

Engineering

Quality

Systems

Internal Audits

Procedures &

Standards

Supplier

Approval

Document

Control

Control of Test

Equipment

Data Security

Training

Personnel

Processes

Customer

Complaints

Facilities

Processes

Corrective

Action

Customer

Services

Material

Stocking

Financial

Processes

Preventative

Maintenance

Support Processes

Typical Top Level Operations Flowchart

The Juran Trilogy	The Deming PDCA Cycle	QMS Implementation	FMEA Information	APQP Information
Auditing Information	8-D Problem Solving	Statistics	Error Proofing (Poka Yoke)	Brainstorming
Identifying Waste	Pull Systems	Lead Time Reduction	Planned Maintenance	Quick Setup
Discovering Change	Process Capability - Cp vs. Cpk	Histogram Animation	Process Loop Animation	Taguchi Loss Function
		Fishbone / Cause and Effects Animation

All Y'All Come Back Now, Y' Hear?

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